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Company, Hiring, Operations, Strategy

Introduction Employee reviews have been a part of the workplace forever. Most companies provide employees with a 90- day review and then an annual review. Companies vary on how reviews are done, but the main objective is to provide employees with real and specific feedback surrounding their work performance. Reviews can be burdensome for managers and Human Resources, as they require a lot of time and effort to complete. The truth of the matter is that employee reviews are a critical part of employee morale and success at work. TheSEE DETAILS

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Customer Service, Operations, Process Management

Are your calls being answered? One of the most common complaints patients or prospective patients have is that when they call to make an appointment, their call is not answered. How frustrating this must be. In many instances, it takes a lot of courage to make that first phone call to seek help. When the call is not answered, it sets off a chain reaction of events that ultimately delays or prevents somebody from scheduling an appointment. This issue is unacceptable, but also very fixable. The goal of every healthcareSEE DETAILS

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Hiring, Operations, Recruiter

What does a recruiter do? Have you ever added up the amount of time and money it costs to source, recruit, interview, negotiate, and hire somebody? The numbers are staggering. Manpower is stretched and other top priorities are dropped as the focus has turned to filling a position. If your company is like most, then you need to seriously consider working with recruiters to fill various positions. 4 Benefits for working with a recruiter: There are many, many reasons to work with an outside recruiter to fill your vacant positions.SEE DETAILS

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Customer Service, Operations, Strategy

Patient testimonials and reviews can help build and solidify your name: Healthcare providers must always find ways to attract new patients. That is the only way to grow and become a thriving health care organization. This is true for a single provider or a large practice. The way people shop for services is directly through online searches and reading reviews and testimonials. That being said, it is critical that providers have a vibrant and engaging online presence. Testimonials, which typically are seen on the provider’s website, and reviews, which maySEE DETAILS

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Customer Service, Operations, Process Management

Most healthcare companies are allocating resources towards improving patient access.  Simply put, patient access refers to patients having some sort of control over when and where they receive care. From the provider’s point of view, patient access comes down to how easy a prospective patient can schedule an appointment. In today’s crowded healthcare space, it is critical that patients can (1) connect with somebody to schedule, (2) have a smooth and efficient registration process. Patient access is strongly connected to the operations of the hospital, clinic, facility, etc. Having availableSEE DETAILS <span class="more-...

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