Your organization is growing. You see more patients, you have more staff.  The processes you followed up until this point are old and outdated. Your software needs to be updated. New policies will be implemented.  Change is coming. This is good news. This is your organization evolving and staying on the cutting edge of your industry.The idea of change does not come easy for many people. We become accustomed to our routines. We feel comfortable using the software we’ve always used, no matter how slow or inefficient it is.  ThisSEE DETAILS

Front line employees (employees that interact with your customers on a daily basis) simply are not given enough training, or the tools they need to achieve ultimate success. Organizations tend to train and spend more time working with higher level employees-managers, directors, etc. There is a fundamental flaw in this practice. Everywhere you go, you read or hear about customer service and providing an exceptional client experience. This should be every organization’s goal, so why then is so little investment put in to our receptionists, billers, intake specialists, and otherSEE DETAILS